Job Description

Job Description

Internship and Job Opportunities at SIIT - Sydney, Melbourne and Brisbane Campus

As a leading educational provider in its field, Sydney Institute of Interpreting and Translating (SIIT) delivers quality training programs to both overseas and local students. SIIT is now recruiting motivated individuals to join our dynamic team as interns in the following positions at our Sydney, Melbourne and Brisbane campuses.

1. POSITION DESCRIPTION

Academic Assistant Intern duties:

1. Assist the SIIT in compliance with Commonwealth, State or Territory legislation and regulatory requirements that are relevant to its operations and its scope of registration.

2. In coordination with the Academic Manager

3. Will edit course materials and participates in assessment validation activity.

4. In coordination with Academic Manager will provide one-on-one student academic counselling or group workshops as required.

5. In coordination with the SIIT Academic Manager is responsible to provide, maintain and update documents required by the SIIT for trainer/assessor personal folder.

6. Make sure that all student assessments are marked according to principles of assessment and rules of evidence.

7. Work as a member of team with strong spirit and cooperation.

8. Be reliable, flexible and fair in all circumstances.

9. Possess good interpersonal skills.

10. Responsible to provide a detailed feedback to students before assessment decision.

11. Need to be confidential and maintain information regarding individual student assessment decisions at all times.



Student Service Assistant Intern Duties:


1. As the first point of contact handle all types of student/agent inquiries and refer these inquires to appropriate personnel.
2. Student data management by online system Axcelerate.
3. Dealing with current student of requests (e.g. document requests; change of course requests; deferment, suspension, and withdrawal of studies; refund; complaints and appeal, etc.) and forward the relevant department for processing
4. Monitoring students’ attendance and send warning letter when necessary
5. Student file management
6. Assist students in various admin requests such as: change of class, change of course, leave of absence, course cancellation, complaints and appeals by advising them of appropriate course cancellation, complaints and appeals by advising them of appropriate course of action and documentation required.
7. Maintain appropriate registers for all student requests.
8. Inform students of their request outcome within 10 days from the date of application.
9. Create and maintain new student admin files.
10. Archive student admin files on course completion.
11. Direct students on how and where to access information in student handbook and college website.
12. Provide assistance to students on personal, emotional and cultural issues and if necessary, in consultation with College PEO organise students to meet student Counsellor.
13. Ensure student contact details are up to date in student management system database at all times.
14. Monitor and enter student attendance in student management system database on weekly basis.
15. Maintain reception and common areas.

Marketing Assistant Intern Duties:

1. Assess market trends and focus marketing outcome in coordination with the Marketing Manage.

2. Assist in college marketing collateral.

3. Be able to meet targets in a timely and ethical manner.

4. Develop and implement business and marketing plan.

5. Be customer oriented and result driven.

6. Provide service to inquiries from students and agents in professional manner.

7. Develop and maintain close relationship with all relevant onshore and offshore agents.

8. Assist marketing manager to develop overseas student markets and facilitate overseas student recruitment.

9. Have sophisticated customer / student service skill.

10. Sound and reliable experience in events-planning to facilitate marketing outcome.

11. Proven ability in coordination of marketing events, meetings and trade shows in a professional manner in line with school policies.

12. Attention to details in well-organized and cost-efficiency manner.

13. Assist marketing manager in other marketing activities, tasks and duties when required.



IT Support Intern Duties:

1. Possess a service-based approach with a solution focused mindset to deliver exceptional client experiences.

2. Use high level written and verbal communication skills to interact with stakeholders effectively.

3. Responsible to protect and withhold SIIT trade secrets at all times.

4. Confidential information about the SIIT including, but is not limited, to any information (written or oral) of a commercial, strategic, operational, technical, education or financial type which is not publicly available and more specifically it includes information relating to student performance, teaching and scheduling systems, corporate opportunities, research, financial, sales data, pricing and trading terms, valuations, opinion, interpretations, acquisitions prospects, the identity of customers or their requirements, the identity of key contracts, marketing and merchandising and prospective names and marks.

5. Protect personal information of other staff members, students and or any associates of the SIIT and must not reveal personal information to other parties other than authorised government agencies, with prior approval of the SIIT PEO.


2. INTERNSHIP DETAILS

2.1 The internship is for a period of 3 months.
2.2 The Internship will take place at the Organisation’s premises at Queen St Campus, or elsewhere as reasonably necessary.
2.3 The Intern is required to perform the Internship during the Organisation’s normal hours of operation. The exact hours of engagement are subject to agreement between the Intern and the Organisation.


3. WHAT THE INTERN CAN EXPECT

The Organisation values its Intern’s and endeavours to provide the Intern with:
(a) a full induction, orientation and any training necessary for the Intern’s role
(b) a safe environment to perform the Intern’s role
(c) suitable tools and equipment for the Intern’s role
(d) an organisation contact, so that the Intern has the opportunity to ask questions and receive feedback and support
(e) insurance to cover the tasks undertaken by the Intern under the Internship Agreement

To be successful in this position, candidate will possess:

Good time management skills;
Excellent oral and verbal English communication skills;
Relevant qualifications;
Positive attitude & ability to work as a team;
Competent or advanced knowledge of Microsoft Office (Word, Excel & Outlook);Ability to meet challenging; deadlines with great attention to details;
Possessing qualities such as, being responsible, reliable and committed to related tasks;
Prefer interpreting or translating background;
Prefer SIIT/TACIS graduates.


To apply for this position in Sydney Campus, please forward a covering letter and resume to admin@siit.nsw.edu.au. Only short-listed candidates will be contacted.

To apply for this position in Brisbane Campus, please forward a covering letter and resume to jeffhuang@siit.nsw.edu.au. Only short-listed candidates will be contacted.

To apply for this position in Melbourne Campus, please forward a covering letter and resume to info.mel@siit.nsw.edu.au. Only short-listed candidates will be contacted.

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